Comments for Brooklyn Diary http://www.brooklyndiary.com Commentary about NY, US, and world events, technology, and the environment Thu, 30 Jul 2009 21:59:31 -0700 http://wordpress.org/?v=2.8.5 hourly 1 Comment on Time Warner Cable Software Issues by admin http://www.brooklyndiary.com/2009/07/22/time-warner-cable-software-issues/comment-page-1/#comment-1299 admin Thu, 30 Jul 2009 21:59:31 +0000 http://www.brooklyndiary.com/?p=27#comment-1299 The best thing is to make a complaint to the NYC Dept IT which manages TWC. TWC takes these complaints very seriously because it affects their rate increase requests. http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml Please spread the word The best thing is to make a complaint to the NYC Dept IT which manages TWC. TWC takes these complaints very seriously because it affects their rate increase requests.

http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml

Please spread the word

]]> Comment on Time Warner Cable Software Issues by Park Sloper http://www.brooklyndiary.com/2009/07/22/time-warner-cable-software-issues/comment-page-1/#comment-1298 Park Sloper Thu, 30 Jul 2009 21:18:15 +0000 http://www.brooklyndiary.com/?p=27#comment-1298 I've been looking on-line to see if others were having similar problems, and just found this posting. TWC's interface upgrade is really a downgrade as far as I can tell! I can no longer rearrange the order of shows in my DVR list; can't easily search for more episodes of a show I'm currently watching (now have to type in the whole name from scratch); shows to be recorded are no longer indicated in red in the guide; the audio breaks up sporadically, and no longer feeds through all of the speakers connected to my stereo (I have sound from the DVR hooked up to my stereo instead of the TV itself, and it worked fine before the "upgrade"); and everything is just slower over all (along with other issues I can't remember at the moment). I'm paying approx. $200 a month for cable (for 3 TVs, including 2 DVRs) plus internet through TWC, and I just don't think it's worth it anymore! Is moving to FIOS or Direct TV a viable option? Is there any place to post complaints to TWC where they will actually read it? I’ve been looking on-line to see if others were having similar problems, and just found this posting.

TWC’s interface upgrade is really a downgrade as far as I can tell! I can no longer rearrange the order of shows in my DVR list; can’t easily search for more episodes of a show I’m currently watching (now have to type in the whole name from scratch); shows to be recorded are no longer indicated in red in the guide; the audio breaks up sporadically, and no longer feeds through all of the speakers connected to my stereo (I have sound from the DVR hooked up to my stereo instead of the TV itself, and it worked fine before the “upgrade”); and everything is just slower over all (along with other issues I can’t remember at the moment).

I’m paying approx. $200 a month for cable (for 3 TVs, including 2 DVRs) plus internet through TWC, and I just don’t think it’s worth it anymore! Is moving to FIOS or Direct TV a viable option? Is there any place to post complaints to TWC where they will actually read it?

]]> Comment on Time Warner Cable Software Issues by Joan Parker http://www.brooklyndiary.com/2009/07/22/time-warner-cable-software-issues/comment-page-1/#comment-1297 Joan Parker Fri, 24 Jul 2009 14:35:20 +0000 http://www.brooklyndiary.com/?p=27#comment-1297 Thanks for posting about this, I would like to read more about this topic. Thanks for posting about this, I would like to read more about this topic.

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